Shipping policy

🌍Shipping Coverage

We proudly offers worldwide shipping, so crystal lovers across the globe can enjoy our thoughtfully selected, high-quality crystal bracelets.

Processing Time

Each piece is handcrafted by the designer and routed exclusively through our logistics hub in Hong Kong; this approach aims to ensure faster, more reliable global delivery while also helping to reduce carbon emissions.

Orders are processed and shipped within 2–4 business days after payment is confirmed.
For made-to-order or limited-edition pieces, additional preparation time may be required. A confirmed shipping date will be provided via email if applicable.

Shipping Method & Tracking

All orders are shipped via International YunExpress, a reliable international shipping service that ensures each item is carefully protected during transit.
Once your order has been shipped, a tracking number will be emailed to you so you can monitor the delivery status.
🔗 Track your shipment here: Track & Trace platform

Shipping Fees

• Free shipping on orders over USD 99

• Orders under USD 99 will be charged a USD 25 flat international shipping fee

Estimated Delivery Times

Country Delivery Time (business days)

UnitedStates 10–14
France 7–10
Germany 7–10
United Kingdom 7–10
Israel 8–10
Japan 6–7
South Korea 6–7
Malaysia 6–8
Russia 8–11
Lithuania 8–11
Norway 8–11
New Zealand 7–10
Australia 21–30
Canada 30–40
Poland 9–15
Denmark 13–16
Netherlands 7–9
Philippines 10–12
Hong Kong 5–6
Singapore 6–7
Thailand 6–8
Indonesia 6–8
Vietnam 6–8

And more..

Please note: delivery times may vary due to customs inspections, weather, or other unforeseen circumstances.

Eco-Friendly Packaging

All products are carefully packed using eco-conscious and shock-resistant materials to ensure your crystals arrive safely and in pristine condition.

Delays & Lost Packages

In the rare case of shipping delays caused by customs or weather events, we will do our best to coordinate with the shipping carrier and keep you informed of any updates.
For lost or damaged shipments, please contact us within 24 hours of delivery so we can assist accordingly.

Customer Support

If you have any shipping-related concerns or special requests, feel free to contact us directly through our official platform.
We’re here to help and ensure your VIVIRORA experience is smooth and worry-free.